Client Success | Role and Responsibilities

As a Client Success Intern at Intressent, you will support post-sales activities that ensure client satisfaction, retention, and long-term value. You’ll assist with onboarding support, client communications, and feedback tracking while learning how to manage and nurture strong client relationships in a consulting environment.

• Assist in onboarding new clients by supporting kickoff materials, scheduling, and documentation
   
• Help maintain client records and updates in CRM and project management systems
   
• Monitor client engagement and flag key updates or risks to the Client Success team
   
• Prepare agendas, summaries, and follow-up items for client meetings
   
• Support collection and analysis of client feedback and satisfaction surveys
   
• Coordinate internal resources to address client needs and ensure timely deliverables
   
• Contribute to the development of client-facing documentation such as FAQs, user guides, and onboarding toolkits
   
• Participate in internal team meetings to help improve service delivery and retention strategies
   
• Research industry or client-specific updates to help the team anticipate opportunities or challenges

• Strong communication and interpersonal skills
   
• Highly organized and attentive to detail
   
• Comfortable working with multiple stakeholders and shifting priorities
   
• Proficient in Microsoft Office or Google Workspace
   
• Interest in client management, customer success, or professional services
   
• Positive attitude and a client-first mindset